Club77 values the privacy of every member. As an online entertainment platform serving users in Malaysia, we take great responsibility in ensuring your personal data remains secure and is used only for purposes you have agreed to.
This Privacy Policy describes our data handling practices in full and in detail. By using club77's services, you acknowledge that you have read and understood this policy. If you do not agree with any part of this policy, please stop using our platform.
Our Commitment: club77 does not sell, rent, or trade your personal information to any third party for marketing purposes without your explicit consent. Your data belongs to you.
01 Introduction and Scope of This Policy
This Privacy Policy applies to all users who access or use the club77 platform, including the website at club77.vu, mobile app, and any related services we offer. It covers all aspects of the collection, processing, storage, and disclosure of personal data.
"Personal data" in the context of this policy refers to any information that can be used to identify you, directly or indirectly — including your name, email address, phone number, financial information, and platform usage data.
- This policy applies to all registered users and visitors without an account.
- This policy covers all official club77 platforms and channels.
- Club77 reserves the right to amend this policy from time to time and will notify members via email or in-platform notifications.
- The latest version of this policy is always available on this page and takes effect immediately upon publication.
02 Information We Collect
Club77 collects various types of information to provide each member with a secure, efficient, and personalised service. This data collection is carried out through three main methods: information you provide directly, information collected automatically as you use the platform, and information obtained from trusted third parties.
| Data Category | Examples of Information | Collection Method |
|---|---|---|
| Identity Information | Full name, date of birth, identity card number, selfie photo | Registration & KYC |
| Contact Information | Email address, phone number, residential address | Registration form |
| Financial Information | Bank account number, account holder name, transaction records | Deposit & Withdrawal |
| Technical Data | IP address, device type, browser, operating system | Automatic (system logs) |
| Usage Data | Games played, total wagering amount, login frequency | Automatic (analytics) |
| Communication Data | Support chat logs, emails, complaints | Interactions with our team |
We only collect data that is strictly necessary for the stated purposes. club77 does not collect sensitive information such as your medical data, religious beliefs, or political views.
03 How We Use Your Data
Every piece of data we collect is used for a specific and legitimate purpose. club77 will not use your data for any purpose not stated in this policy without obtaining your consent first.
- Account management: Registering, verifying, and managing your account on the club77 platform.
- Transaction processing: Processing deposits, withdrawals, and all financial transactions securely and accurately.
- Identity verification (KYC): Meeting legal compliance requirements related to anti-money laundering and counter-terrorism financing.
- Customer support: Responding to enquiries, resolving complaints, and providing technical assistance to members.
- Platform security: Detecting and preventing fraud, unauthorised access, and suspicious activity.
- Service improvement: Analysing usage patterns to improve platform quality and user experience.
- Marketing communications: Sending promotional information and exclusive offers — only if you have given consent to receive such communications.
- Legal compliance: Fulfilling obligations under applicable laws and regulations, including responding to court orders when required.
You may withdraw consent to receive marketing communications at any time by contacting our support team or using the preference settings within your account.
04 Information Sharing and Disclosure
Club77 does not sell members' personal information to any third party. However, there are certain circumstances in which we need to share some of your data with specific parties in order to provide the services you use.
- Payment service providers: Transaction information is shared with FPX, Touch 'n Go eWallet, GrabPay, and other payment providers solely to process your transactions.
- Game software providers: Some technical data and account IDs are shared with our game provider partners to ensure a smooth and secure gaming experience.
- Regulatory authority: club77 is required to disclose information to the relevant authorities when mandated by law, including in financial crime investigations.
- Analytics service providers: Usage data that cannot directly identify an individual may be shared with analytics platforms for the purpose of platform improvement.
- Business partners: In the event of a merger, acquisition, or sale of business assets, user data may be transferred as part of those business assets, with prior notice given to members.
All third parties working with club77 are required to sign data confidentiality agreements and adhere to data protection standards equivalent to our own. We regularly audit their compliance with these agreements.
05 Cookies and Tracking Technologies
Club77 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
- Essential cookies: Required for core platform functions such as login, session security, and account management. These cookies cannot be disabled without affecting basic functionality.
- Performance cookies: Collecting information about how you use our platform to help us improve performance and user experience.
- Functional cookies: Remembering your preferences such as language, region, and display settings to deliver a more personalised experience.
- Analytics cookies: Used to understand platform usage patterns in aggregate — this data cannot identify you as an individual.
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and your experience on the club77 platform.
06 Data Security Measures
The security of your personal data is a responsibility we take very seriously. club77 implements multiple layers of technical and organisational protection to ensure your information is always safeguarded against unauthorised access, disclosure, alteration, or destruction.
- 256-bit SSL encryption: All data transmitted between your device and our servers is protected by industry-standard 256-bit SSL encryption.
- Static data encryption: Sensitive data stored in our databases — including passwords and financial information — is stored in encrypted format and cannot be read by anyone.
- Internal access controls: Only staff with a legitimate business need are permitted to access members' personal data, and every access is logged for audit purposes.
- Continuous security monitoring: Our systems are monitored 24/7 to detect any security threats or suspicious activity in real time.
- Two-factor authentication (2FA): We provide and encourage the use of 2FA to add an extra layer of protection to your account.
- Regular security audits: The club77 platform undergoes regular penetration testing and security audits by independent security experts.
Important: While we take all reasonable steps to protect your data, no system on the internet can be guaranteed 100% secure. We encourage you to also safeguard your account by using a strong, unique password and enabling 2FA.
07 Data Retention Period
Club77 retains your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable laws and regulations.
- Active account data: Retained for the duration your account remains active and in use on the platform.
- Data after account closure: Basic account information is retained for a minimum of 5 years after account closure to meet compliance and anti-money laundering legal requirements.
- Financial transaction records: Retained for 7 years in line with standard financial compliance requirements.
- Security logs: Retained for 12 months for security investigation purposes if required.
- Support communication records: Retained for 3 years for service reference and improvement.
Once the defined retention period has elapsed, your data will be securely deleted or anonymised so that it can no longer identify you as an individual.
08 Your Rights as a User
As a club77 member, you have certain rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
Right of Access
You have the right to request a copy of all personal data we hold about you at any time.
Right to Rectification
You have the right to request correction of any inaccurate or incomplete information in our records.
Right to Erasure
In certain circumstances, you may request that we delete your personal data, subject to our legal obligations.
Right to Object
You have the right to object to the processing of your data for direct marketing or profiling purposes at any time.
Right to Restriction of Processing
You may request that we restrict the processing of your data in certain circumstances provided for by law.
Right to Data Portability
You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
To exercise any of the above rights, please contact our privacy team via the 24/7 live chat available within the club77 platform. We will process your request within 30 business days.
09 Children's Data Protection
The club77 platform is exclusively for individuals who are of age 18 years and above. We do not knowingly collect or process personal data of minors.
- All prospective members are required to confirm that they are 18 years of age or older at the time of registration.
- Our KYC process is designed to detect and prevent registration by underage individuals.
- If we become aware that we have collected data from someone under the age of 18, we will immediately delete that data and close the account in question.
- If you suspect that a minor has registered an account on our platform, please notify our support team immediately.
10 Changes to This Privacy Policy
Club77 reserves the right to amend or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the technologies we use. We will notify you of significant changes through:
- In-app or on-site notifications.
- Email to the address registered in your account (for material changes).
- Updates the "Last Updated" date at the top of this page.
We encourage you to review this page periodically to stay informed about how we handle your personal data. Continued use of our platform after changes are published will be considered acceptance of the updated policy.
11 How to Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, we are here to help.
- 24/7 live chat: The fastest way to reach us — available directly within the club77 platform every day, around the clock.
- Privacy email: [email protected] — for written enquiries requiring an official record.
- Response time: We are committed to responding to all privacy enquiries within 3 business days, and processing data rights requests within 30 business days.
Have questions about your data? Don't hesitate to reach out. The club77 privacy team is a dedicated group specially trained in handling data protection enquiries.
FAQ — Privacy Policy
Club77 Privacy Commitment
Six core data protection commitments we make to every member of our platform.
End-to-End Encryption
Every bit of data travelling between your device and club77's servers is protected by 256-bit SSL encryption — the same technology used by leading banking institutions worldwide.
Strict Internal Access Controls
Your personal data is accessible only to staff with a legitimate business need who have undergone background checks. All access is logged and audited regularly.
Full Legal Compliance
Club77 operates in compliance with applicable data protection laws, including KYC and AML requirements. We ensure all data handling practices meet the latest regulatory standards.
No Data Sales
We have never and will never sell, rent, or trade your personal information to advertisers or third-party companies for commercial gain. This is a commitment we do not compromise on.
24/7 Security Monitoring
Club77's security systems operate around the clock, detecting and neutralising cyber threats before they can affect your data or account.
Dedicated Privacy Support
The club77 support team is on duty 24/7 and ready to assist you with any privacy-related enquiries — from data access requests to account security concern reports.
Enjoy Premium Entertainment with Guaranteed Privacy
Thousands of Malaysian members have trusted club77 as their entertainment platform of choice. Register now and experience firsthand the difference of a platform that puts your security and privacy first.
Your data is fully protected. For users aged 18 and above only.